FAQ - Frequently Asked Questions

Welcome to our FAQ section! Here you will find answers to the most frequently asked questions by our customers. If you can't find the answer to your question, please feel free to contact us.

  1. What types of products do you offer?

We offer a wide range of handcrafted products created by local French talents. This includes fashion items, accessories, decorative objects, and much more. Each product is carefully selected for its quality and originality.

  1. How do you select your designers?

Our creators are carefully selected based on the quality of their work, their passion for creating, and their commitment to sustainable practices. You can learn more about each creator on our Creators page.

  1. Are your products eco-friendly?

Yes, we care deeply about the environmental impact of our products. Our designers use sustainable and environmentally friendly materials, and we prioritize eco-friendly packaging. You will find specific details about the composition of the products and packaging on each product page.

  1. Do you ship internationally?

Currently, we only deliver to mainland France. We hope to expand our service internationally in the near future.

  1. What are the delivery times?

Delivery times vary depending on your location and the designer. Orders are typically delivered within 5-7 business days. You will receive a tracking number as soon as your order ships.

  1. What are the delivery costs?

Shipping costs depend on the weight and size of your order as well as your location. The exact costs will be calculated and displayed during the checkout process.

  1. Can I return a product?

Yes, you can return a product within 14 days of receiving your order. The product must be in its original condition and in its original packaging. To initiate a return, please contact our customer service.

  1. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery on the carrier's website.

  1. What payment methods do you accept?

We accept payments by credit card (Visa, MasterCard, American Express) and PayPal. All transactions are secure and encrypted to ensure the safety of your personal information.

  1. Can I contact the creators directly?

To protect the privacy of our creators and facilitate the purchasing process, we do not allow direct contact. However, we are happy to forward your questions or comments to our creators. You can contact us through our customer service for any specific requests.

  1. Do you offer gift cards?

Yes, we offer gift cards that you can purchase directly on our site. They are available in several amounts and are perfect for offering a unique experience to your loved ones.

  1. How can I contact customer service?

You can contact our customer service by email at info@maycoeur.com or by phone at 0646452989. We are available Monday to Friday, 9 a.m. to 6 p.m.

We hope you find this FAQ helpful. If you have any further questions, please feel free to contact us. Thank you for being part of our community and supporting local creators!